DecisionBrain had the pleasure of participating in the SCC France x IBM Podcast entitled “Hors-série IBM : Workforce des organisations, IA & optimisation” (AI & Optimization for Organisational Workforce) as part of the Génération IT podcasts, a French series dedicated to digital technology where experts share their opinion on the current issues and future challenges of the sector…
In this podcast, meet Giulia Burchi, product manager at DecisionBrain, and François Levelut, head of IBM Red Hat SCC France BU. They will focus on the use of AI and optimization in the enterprise, which can save valuable time, especially through the automation of certain tasks.
You will understand how to improve productivity and the quality of customer service without impacting employee satisfaction.
Among the topics of this podcast:
- State of the art of workforce management in companies.
- What are the changes within large companies?
What are the organizational and productivity issues of large companies?
- How to improve productivity and increase customer satisfaction through planning
- Case study: how did a French call center simplify its planning thanks to AI?
- ROI & workforce optimization
Discover all the Génération IT podcasts here.
You can also find this podcast on the following platforms:
To find out more about workforce optimization, see our Workforce Optimization Guide whitepaper, our industry pages on Facility Management and Maintenance, Health & Life Sciences, and the article of the Workforce Optimization Guide:
Introduction to our Series
Part 1 Cataloging Employee Skills and Work Activities
Part 2 Benchmarking Performance Metrics
Part 3: Handling Uncertainty with Forecasting and Capacity Planning
Part 4: Operational Scheduling
Part 6 Strategic Planning