Professional Services Methodology

We offer a broad range of services, from full solution development, to joint collaborations and mentoring of your existing in-house teams. Our methodology provide best practices, training and tools to support our customers in their journey to reach a higher ROI.

Collaborative and Adaptive Agile Methodology

Agile methodology diagram

Deliver quick results and swiftly adapt to users’ feedback

  • We follow lean and agile development methodologies to help address your business issues.
  • Together we define business requirements, high-level architecture and a detailed Master Delivery Plan.
  • We apply a collaborative approach, with short sprints to adapt and improve based on users’ feedback.

Result-Driven Development Process


Transparency for all phases of the Master Delivery Plan

Comprehensive Project Management Support

Ensure that our solution achieves the expected business impact

Iteration Planning


For each sprint we define together with the customer the features (or “stories”) to be implemented. From an estimation of required resources, the scope of the iteration is defined and the coding can start.

Result-Driven Development Process

Transparency for all phases of the Master Delivery Plan

  • Iteration Planning

    For each sprint we define together with the customer the features (or “stories”) to be implemented. From an estimation of required resources, the scope of the iteration is defined, and the coding can start.

  • Iteration Development

    The customer can directly follow the progress by accessing the project tracking tool. If needed, we will jointly agree on what to change in the iteration scope to include new features or modify existing ones.

  • Software Delivery

    At the end of each iteration, we will deliver a fully working software that can be installed and used. When the iteration corresponds to a major delivery, as defined in the “master plan”, we will also provide a “delivery test plan” document.

  • Software Quality

    To guarantee good software quality, we follow the best industry practices: source code control, unit testing, automated testing, continuous integration, frequent code refactoring, design patterns and code reviews.

  • Zero Change Request

    Many IT projects suffer from a high number of Change Requests. Although these requests must appear as an option in contractual agreements, we believe that well managed projects should have no Change Request.

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Proactive Monitoring and Managed Services

Ensure the solutions continuously perform as designed

  • After deployment, our Proactive Monitoring and Managed Services ensure that our solution operates correctly and sustainably delivers the expected business results over time.
  • By monitoring input/output data and system usage, we can also identify areas of improvement to further enhance ROI.
Monitoring solution dashboard

Comprehensive Project Management Support


Ensure that our solution achieves the expected business impact

Comprehensive Project Management Support

Ensure that our solution achieves the expected business impact

Data Transparency and Data Quality


Ensure that the available data has the right level of quality and consistency to allow the solution to provide meaningful and actionable results. Define required accuracy levels and perform data validation procedures to identify common issues and propose corrective actions.

Comprehensive Project Management Support

Ensure that our solution achieves the expected business impact

  • Data Transparency and Data Quality

    Ensure that the available data has the right level of quality and consistency to allow the solution to provide meaningful and actionable results. Define required accuracy levels and perform data validation procedures to identify common issues and propose corrective actions.

  • System Integration

    Provide full support to integration efforts to ensure that our solution is correctly deployed inside our customers’ systems structure. Support the definition of testing protocols to verify that the whole system is performing as expected under normal operating conditions.

  • Deployment and Roll-Out

    Supervise the successful deployment and roll-out of our solution across the organization. Define and deliver training to the end-users, wither directly or through a train-the-trainer approach. Monitor effective usage to identify shortfalls and propose corrective actions.

  • Help Desk and Center of Competence

    Provide help desk support to end-users, collect bug reports and requests for changes and coordinate with development team for future upgrades. Gather feedback and help define system improvements and evolutions. Train customers’ employees to be able to perform these tasks.

  • Change Management

    Focus on the individuals and their journey toward understanding, adapting, endorsing, and internalizing the changes promoted by the solution. Define communication, training and resistance management plans. Track users’ adoption to ensure behavioral changes.