The Complete Guide to Workforce Optimization

Written for business leaders looking to improve workforce planning and scheduling decisions with optimization, this guide gives you a systematic approach that allows you to achieve the perfect balance between profitability, customer satisfaction and employee satisfaction.

This 6-part guide spans topics such as,

• Cataloging employee skills and work activities
• Benchmarking performance metrics
• Handling uncertainty with forecasting and capacity planning
• Operational scheduling, tactical and strategic planning