Improve asset turnover and customer satisfaction through real-time forecasting and optimized inventory management. Optimizing the London Cycle Hire Scheme, one of the largest public bike hire systems in the world comprised of 12,000 bikes and 800 docking stations that cover over 100 square kilometers and account for over 10 million yearly rides.
Optimizing the London Cycle Hire Scheme for Serco
Improve asset turnover and customer satisfaction through real-time forecasting and optimized station inventory.
- Machine Learning Techniques
- Optimal Bike Distribution and Maintenance
- Monitoring in Real-Time
London Cycle Hire Scheme experienced a record hire month in November with very good full and empty distribution metrics.”
Head of Operations Serco
It’s intuitive, easy to use. We can make quick and better decisions, even under pressure. It allows even new starters to hit the ground running.”
Control Centre Manager, Serco
Machine Learning Techniques
The system uses Machine Learning techniques to accurately forecast each station’s pickups and drop-offs in 10 minutes slots for the next 24 hours. This is done by combining historical data with external variables such as weather forecasts and traffic conditions.
Optimize & Reconfigure
Based on the forecast, the system defines in real-time the optimal configuration (bikes per station) that will minimize the risk of empty or full stations and the need of van movements. It also generates each technician’s optimal maintenance schedule for collection or site repair.
Adapt in Real-Time
Monitor the Real-Time Situations
Throughout the day, the system monitors the real-time situation of each station (actual pickups, drop-offs, current inventory) as well as real-time weather and traffic conditions, alerting planners of potential issues and proposing optimized corrective measures. The user interface is clean and intuitive allowing planners to focus on the most relevant issues and make fast data driven decisions, while monitoring overall KPI performances. It also provides a collaborative environment where several planners can work in parallel.