The Future of Facility Management:
Solution
Workforce
Industry
Facility Management
Location
Europe
ATALIAN, a key player in facility management, partnered with DecisionBrain to develop a Dynamic Scheduling Solution aimed at optimizing daily airport cleaning operations in real time. The solution automates daily scheduling, adapts to unexpected changes, takes into account external data (such as flight information and crowd distribution in the related area), and provides real-time execution tracking through dedicated desktop and tablet applications for managers, supervisors, and agents.
Since its implementation, the solution has reduced manual workload of planners, improved resource utilization, and enhanced operational visibility. Supervisors can now track progress in real time, while agents have a clearer view of their tasks. Emergencies are handled efficiently, ensuring smooth workflows. Encouraged by these results, ATALIAN plans to expand the solution to additional airports in Europe and internationally, while also exploring its extension to other industries such as supply chain and office building management reinforcing its commitment to innovation and operational excellence.
Overview
Main Functionalities per User
Challenges
Manual Processes and Lack of Visibility Created Scheduling Challenges
ATALIAN sought to further strengthen its operational efficiency by consolidating its planning processes, providing real-time visibility into execution, and standardizing responses to operational disruptions. Although key planning practices and business rules were already in place, the existing approach relied heavily on manual coordination and offered limited real-time visibility, making it difficult to scale performance and responsiveness.
The optimization solution now enables planning decisions to be aligned with shared rules and common objectives.
- Limited standardization and automation: Planning relied on individual experience, leading to inconsistent practices and high managerial workload.
- Limited real-time visibility: Supervisors depended on manual coordination, while field teams lacked clear, up-to-date task views.
- Insufficient performance data: The absence of structured execution data constrained analysis, resource allocation, and scalability.
These challenges resulted in inefficient planning, difficulty handling last-minute changes, and poor resource allocation. The need to manage planned activities alongside unpredictable urgent requests further increased the pressure on workforce management teams.
Manager View – Plan KPIs
AI-Powered Dynamic Scheduling for Optimized Workforce Management
ATALIAN and DecisionBrain implemented a Dynamic Scheduling Solution to enhance workforce manage-ment through advanced optimization algorithms and real-time updates. The solution delivers more reliable and resilient schedules that reflect real operational conditions. As situations evolve throughout the day, plans are automatically adjusted to help teams respond quickly to change and disruption.
With planning, execution, and performance monitoring brought together in a single platform, teams gain better visibility, stronger coordination, and the insights needed to make informed decisions and improve overall operational efficiency.
Team KPIs
The solution stands apart from off-the-shelf alternatives by being specifically designed to ATALIAN’s operational needs. Thanks to our low-code platform and a broad base of standardized domain-specific components, it is tailored to align perfectly with their business goals quickly. Moreover, its flexibility allows for rapid adjustments to evolving operational needs and business needs, supported by ongoing communication and dedicated hypercare support.
Supervisor View – Gantt Chart Overview
Results
Driving Innovation Through Enhanced Efficiency and Operational Visibility
ATALIAN’s digital transformation with DecisionBrain has delivered measurable results, scaling from a local initiative into an enterprise-wide solution driving operational excellence. Beyond addressing immediate operational challenges, it has established a robust foundation for sustainable performance, scalability, and future innovation.
Key outcomes include:
- Expanded Scope and Scalability: Over time, the system has extended to support more zones and staff, demonstrating its flexibility and potential for broader deployment.
- Automated Planning for Higher Efficiency: Automating daily planning has drastically reduced manual work, optimized resource allocation, and improved schedule reliability.
- Real-Time Operational Visibility: Supervisors gain full visibility into execution and team progress, allowing them to respond proactively and ensure smooth day-to-day operations.
- Standardized Emergency Handling: Emergencies are managed swiftly through standardized procedures, minimizing disruption and maintaining service quality.
- Empowered and Engaged Workforce: A transparent and structured workflow enhances agents’ clarity, autonomy, sense of control, and job satisfaction—leading to higher productivity and a smoother work experience.
- Data-Driven Insights: Systematic data collection enables smarter decision-making by revealing actionable insights into capacity planning and workload balancing.
Agent View – Daily Schedule
Next steps include expanding the application to more airports and additional industries in France and internationally, reinforcing ATALIAN’s leadership in facility management.
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