DecisionBrain to Develop a Workforce Tactical and Operational Planning Solution for a Call Center Provider

Resources, Press Release

DecisionBrain is glad to announce that it has been selected by a call center provider to develop a workforce tactical and operational planning solution.

In order to maximize productivity and minimize unmet demand, the solution will optimally plan daily activities and will look at the workload for the upcoming weeks to propose optimal hiring, absences as well as ideal employees skills profile.

“In DecisionBrain we have years of experience in the domain of workforce optimization. Our solutions cover all business planning horizons, from the operational to the tactical and the strategic.
This project is a demonstration of our competencies and will allow us to expand our experience in the call center industry. It will also showcase the power of our optimization platform that allows us to develop affordable high-quality applications for mid-sized companies.”

Filippo Focacci
CEO DecisionBrain