JLL & Integral

JLL & Integral

Field Service Managment

Optimization for one of the UK's leading real estate management companies.

Integral was acquired by JLL in 2016 making it part of the larger JLL real estate management brand. Integral UK Ltd is the leading Mechanical, Electrical and Fabric property maintenance business in the UK, providing both Planned Preventative and Reactive Maintenance to over 1,600 clients in 60,000 locations.

The challenge provided to DecisionBrain was how they could take their engineer field service distribution to higher productivity levels with optimization and dynamic scheduling tools.
The solution to the planning issues was a platform built using the workforce planning solution Dynamic Scheduler . This platform was customized to the needs of the entire Integral field service team and took into account several planning layers including: project executives, planning managers, planners and field service workers.
"We were operating at 2.8 job per man per day and this optimization has taken us to 4 jobs per man per day. We can see that there is an opportunity to get to 5 jobs per man per day."
Michael Rooney
Director Programme, JLL

From lengthy manual allocation to increased productivity and accessibility.

Since implementation of the platform Integral and JLL have expressed that "FSO", the custom project title, has greatly improved productivity and ease of accessibility to planning information.

Before FSO the process for allocating tasks was far more manual and provided a very narrow view of the important data that was available to them at the time. After the implementation of FSO there have been obvious positives to using the software for both planners and management.

Aaron Morgan, Service Delivery Manager for Integral said "There are too many examples of helpful features to provide just one. FSO [Dynamic Scheduler] is now an integral part of our service solution. We use it day in and day out."

Project success by the numbers.

The key performance indicators for this project have been focused on:
  • Overall jobs-per-man per day
  • SLA contract agreements met and matched for timing constraints.
Before implementation Integral was operating at 2.8 jobs per man per day. After the implementation of they have increased to 4 jobs per man per day. Additionally, projections show that FSO will allow them to reach 5 jobs per man per day.

The performance of SLA's have also been significant improvements in clients that require 4 hour response times.

Mikey Rooney, Programme Director at JLL, said regarding SLA improvements "We are starting to see rapid SLA improvements especially for those less than 4 hour responses that we need for quite a few clients. The rise over the past 60 days has been quite impressive."
"I would recommend DecisionBrain. I think any team that wants to optimize their mobile workforce, understand capacity planning or understand availability of their workforce could really utilize this tool."
Aaron Morgan
Service Delivery Manager, Integral