From lengthy manual allocation to increased productivity and accessibility.
Since implementation of the platform Integral and JLL have expressed that "FSO", the custom project title, has greatly improved productivity and ease of accessibility to planning information.
Before FSO the process for allocating tasks was far more manual and provided a very narrow view of the important data that was available to them at the time. After the implementation of FSO there have been obvious positives to using the software for both planners and management.
Aaron Morgan, Service Delivery Manager for Integral said "There are too many examples of helpful features to provide just one. FSO [Dynamic Scheduler]
is now an integral part of our service solution. We use it day in and day out."
Project success by the numbers.
The key performance indicators for this project have been focused on:
Overall jobs-per-man per day
SLA contract agreements met and matched for timing constraints.
Before implementation Integral was operating at 2.8 jobs per man per day. After the implementation of they have increased to 4 jobs per man per day. Additionally, projections show that FSO will allow them to reach 5 jobs per man per day.
The performance of SLA's have also been significant improvements in clients that require 4 hour response times.
Mikey Rooney, Programme Director at JLL, said regarding SLA improvements "We are starting to see rapid SLA improvements especially for those less than 4 hour responses that we need for quite a few clients. The rise over the past 60 days has been quite impressive."